OUR APPROACH TO BUSINESS STORE POLICIES
The basics......
Lockdown changed all of us in different ways — for us, it sparked a love for indoor plants.
What started as a simple interest quickly grew into a passion. We discovered how much better our home felt with the creative use of greenery. Sure, indoor plants aren’t quite like having an adoring dog or a sassy cat — but they are living, breathing companions that need care and attention. And in return, they bring life, calm, and beauty into any space.
We wanted to share that experience — so we founded IndoorPlantsParadise.
Our goal is simple: to offer the kind of service and value we would want as customers. We believe that if we stay true to that, we’ll grow a community of happy, loyal plant lovers.
Our store policies are outlined below. Have a read, and if you have any questions, feel free to get in touch!
OUR SHIPPING POLICY
How We Do It
All orders are processed within 1 to 2 business days (Excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
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Domestic Shipping Rates and Estimates
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Delivery to Mainland UK ​
Standard Delivery
Free
Next Day
£6.95
Express Delivery
£9.95
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Local Delivery
Free local delivery is available for orders over £30 for postcodes E7, E11 and E12,
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Free local delivery is available for orders over £60 for postcodes E6, E10, E13, E15, E17, E18, E20 AND IG1.
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Deliveries are made from 9am - 4pm Mondays to Fridays. We will contact you via text message with the phone number you provided at the checkout to notify you on the day of our arrival.
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Refunds, Returns and Exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition and we will refund the full order amount minus the shipping cost for the returns.
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In the event that your order arrives damaged in any way, please email us as soon as possible at indoorplantsparadise@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
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If you have any further questions, please don't hesitate to contact us at indoorplantsparadise@gmail.com
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